About

Welcome to Lavettajewelry.com  where craftsmanship meets elegance. We are a family-owned jewelry and gemstone business with over 10 years of experience. We take immense pride in creating timeless, high-quality pieces that tell a story of beauty, luxury, and tradition.

Our journey began with a passion for fine jewelry and a dedication to excellence, which has allowed us to serve the Israeli and international markets. We believe that jewelry is more than just an accessory—it reflects personal style, heritage, and meaningful moments.

Every design we create is exclusive, carefully crafted with the finest materials, and made to last for generations. From precious gemstones to intricate metalwork, our collections are a testament to the artistry and expertise passed down through our family.

We are excited to now bring our exquisite designs to a global audience through our new online store. Whether you’re looking for a statement piece, a gift for a loved one, or an heirloom to cherish, you’ll find something truly special in our collection.

At [Your Business Name], we create not just jewelry but memories. Thank you for allowing us to be part of your journey.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your item, we offer a return or exchange policy under the following conditions:

Return & Exchange Conditions:

• Items can be returned or exchanged within 14 days of receiving the order.
• The item must be in new, unused condition with the original label attached and in the original packaging.
• Personalized or custom-made items are non-returnable and non-refundable unless there is a defect or mistake in the order.

How to Return or Exchange:

1. Contact Us: To initiate the return or exchange process, please contact our customer service team at: emuna88@gmail.com;  WhatsApp +972544547671 within 14 days of receiving your item.
2. Return Shipment: You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the item is returned safely.
3. New Shipment for Exchange: If you are exchanging the item for a different product, the cost of shipping the new item will also be the customer’s responsibility.

Refund Process:

We will process your refund once we receive the returned item and verify its condition. Refunds will be issued using the original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and issue a full refund or send you a replacement at no additional cost.

Jewelry Care & Maintenance

Proper care is essential to ensure your jewelry remains as stunning as the day you received it. Follow these simple guidelines to preserve the beauty and longevity of your pieces:

1. Avoid Water and Chemicals

• Do not wash your jewelry or wear it while swimming or showering.
• Avoid contact with soaps, lotions, perfumes, or any chemical substances that can damage the metals or gemstones.

2. Keep Jewelry Away from Harsh Elements

• Always remove your jewelry before using cleaning products, harsh chemicals, or engaging in activities that could expose your pieces to potential damage.
• Never spray perfume directly on your jewelry – perfumes contain alcohol that can tarnish metals and affect gemstones.

3. Store Properly

• When not in use, store your jewelry in a soft pouch or jewelry box to prevent scratches and tarnishing.
• Keep pieces separated to avoid friction between different items, which could cause damage to the metal or stones.

4. Protect the Integrity of Your Jewelry

• Always handle your jewelry gently and avoid dropping it. Do not bend or apply force that could compromise the structure of the piece or loosen any gemstones.
• If your jewelry shows signs of wear or tarnishing or needs a professional cleaning, please contact us for advice or assistance.

By following these simple care instructions, you can keep your jewelry looking as beautiful as ever and ensure it lasts many years. Thank you for trusting us with your cherished pieces!

Delivery Policy

At [Your Business Name], we strive to ensure your order is delivered to you as quickly and securely as possible. Please note that some deliveries may be impacted due to the current political situation in Israel. However, we are committed to keeping you informed and ensuring your jewelry reaches you safely, no matter where you are in the world.

Shipping Process:

• All orders are processed and shipped from Israel.
• Orders are typically processed within 2-3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a tracking number, allowing you to monitor its journey to your destination.

Shipping Methods & Costs:

We partner with a variety of reliable international shipping companies to ensure timely delivery. Depending on your location, we offer different options with varying costs and delivery times:

Important Notes:

• Due to the current political situation in Israel, some shipments may experience delays. While we make every effort to ensure timely delivery, we cannot guarantee exact delivery times. We recommend checking tracking updates regularly and contacting the shipping carrier for more detailed information on delays.
• Customs & Import Duties: International shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. These charges vary by country and are beyond our control.
• We are not responsible for shipping delays caused by factors outside of our control, such as customs processing, shipping company delays, or adverse political situations.

We appreciate your understanding and patience during this time. If you have any questions or concerns regarding your delivery, please feel free to contact us at [customer service contact].